1.      Shipping Costs

The shipping costs of a purchased product is dependent on the size, location and weight of the ordered items. In the following circumstances; The size and weight of every ordered goods are always displayed on the item order page. Below are prices for different order weight and shipping destination.

United Kingdom Mainland

United Kingdom Offshore

2.      Shipping and Delivery Estimation

We offer both Standard shipping and Expedited Shipping depending on the Customer location.

We provide delivery dates and estimates for all orders during checkout. However, our standard shipping usually takes 3 – 6 business days. The customer is adviced to double-check the differences between expedited and standard shipping, as times may vary depending on the customer’s location.

Please give the carrier up to 10 business days to provide you with a shipping update. The carrier may occasionally need some time to update the tracking on their end. The consumer should be informed that the shipment has left our warehouse and is now the responsibility of the carrier once a tracking number is provided. The customer should get in touch with us directly if there hasn’t been a carrier update for over ten business days.

3.      Pre-Order Delivery Estimates

Generally we usually send the pre-order delivery times data, on the product page and the customer’s order confirmation email. If the buyer has ordered two products with different delivery times, this can be different. Please be aware that shipping timings are merely estimates that are contingent upon the arrival of our inventory shipments. Customers will be notified of any delays, but this is subject to change.

Although all payments are received at the time of checkout, adjustments, cancellations, and refunds are possible at any time prior to the order being fulfilled.

4.      Delivery Confirmation

Good Herb is not liable for any claims of non-delivery, theft, or loss once a shipment has been marked as delivered by the assigned carrier. The carrier’s delivery confirmation is definitive proof that the item was delivered to the customer’s designated address.

5.      Customer Responsibilities

The consumer is in charge of making sure the shipping address they provide at the time of purchase is correct and reachable. Consumers are urged to use the tracking information supplied to monitor their products, be there when the delivery occurs, or make the required arrangements with the carrier.

6.      Missing or Stolen Package

Customers should get in touch with the carrier right away to start an investigation and submit a claim in the case that a package is lost or stolen. To the best of its ability, Good Herb will assist the carrier’s inquiry; however, it cannot guarantee the investigation’s conclusion or be responsible for any reimbursements or replacements.

7.      Delivery Service Status

Due to any adverse weather conditions affecting most of the UK & Ireland, there may be a delay in the delivery of your order. We’d kindly ask that you allow an additional 2-3 working days to receive it.

8.      Shipping your item back to us

To return your product, please send an email to sales@goodherb.uk or contact us via the “Contact us” page within our website and state the reason you wish to return your item. Our Customer Service agent will reply and instruct you within 24 hours of receiving your email on how to ship your item back to us or

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

(Effective February 10^th, 2025)